Devices
Every device by name
In the app and in the request builder you keep a list of your devices with names you recognise, such as Reception PC or Laptop Ana. Each service for a device is then named in the request.
Named, not guessed
The technician knows which computer to look at before arriving.
Reception PCPreventive maintenance
Laptop AnaSSD upgrade
Office printerPrinter setup
Network4 network points

Types
Laptop, Desktop or all-in-one, Printer, Router or Wi-Fi, Monitor, Other.

Stays with you
The list is kept on your phone or in your browser, not on a server.